MultiSport card
‼️The MultiSport card can only be used for studio classes that last no more than 60 minutes‼️
To pay for lessons with a MultiSport card please follow the instructions:
- Create an account in our TIME-TABLE (clicking on - Login)
- Buy our "MULTISPORT-ZALOHA" membership for CZK 300. The membership works as renewable advance and can be purchased directly when booking a class in the "Membership" tab. By paying the MULTISPORT-ZALOHA membership, you will receive 300 credits to your account in the reservation system.
- If you already have the MULTISPORT-ZALOHA membership in the reservation system, book a lesson, come to the studio lesson and submit your MlultiSport card for scanning.
‼️When booking, make sure to select the "MEMBERSHIP" tab and the MULTISPORT-ZALOHA membership so that the system can further process the credits blocked by booking. If class is booked with another membership or the credit option, the used credits can not be returned to the reservation account‼️
➡️ I COME TO THE CLASS
If you participate in a lesson booked with the "MULTISPORT-ZALOHA" membership and pay for the lesson with the same benefit card, blocked credits are released for further bookings. Credits are released 60 minutes after the lesson.
➡️ I DO NOT COME TO THE CLASS
In case of your non-participation in a lesson booked with the "MULTISPORT-ZALOHA" membership or making the reservation other way than the "MULTISPORT-ZALOHA" membership, the credits are used to pay for the lesson.
➡️ CANCELLING THE CLASS
You can cancel a class up to 2 hours before it starts.
For morning classes, cancellation is possible until 9:00 PM on the previous day.
Signing up for or cancelling a class is only possible through the reservation system.
➡️ VALIDITY OF CREDITS
Credits purchased together with the MULTISPORT–ZALOHA membership have unlimited validity and remain available until they are used up. Examples of when credits may be used: not attending a reserved class, an inactive or non-working card, or making a reservation using a method other than the MULTISPORT–DEPOSIT membership.
If you do not have enough credits, you can purchase additional credits online when booking a class.
Your membership remains active — you only top up the credits.
➡️ ARE CREDITS FROM `MEMBERSHIP` REFUNDABLE?
If you request a refund of unused credits within 3 months of purchasing the MULTISPORT-ZALOHA membership, we will refund 200 CZK to you via a return payment. (The remaining 100 CZK covers bank fees and costs associated with accepting MultiSport cards.)
After this period, credits FROM `the` membership are no longer refundable and will remain in your reservation account until they are used or expire.
➡️ HOW TO REQUEST A REFUND?
Please send us an email at yoga@yogaspace.cz To process the refund, we will need the details of your reservation account (your username and the email address you used to register).
➡️ DO I NEED MY OWN MAT?
Mats are available at the studio. The rental fee is 20 CZK, payable on site in cash or by bank transfer.
☑️ The MultiSport card can only be used for studio classes lasting 60 minutes; it cannot be used to pay for other types of classes.
☑️ By purchasing the MULTISPORT–ZALOHA membership, you agree to the above terms and conditions of this membership.
